< Expert Advice | 22.09.2016

Experts on Tap

Experts on Tap

Answers to your questions

 

Q:

My customer’s boiler is always breaking down, but they don’t want to spend money on a replacement. How can I show them that a new boiler will be worth the investment?

 

A:

It’s the start of heating season and boilers are about to be put through their paces, but if your customer’s boiler is old and inefficient there’s a chance it won’t make it through a cold snap. Yet often customers don’t see the point in spending on a new boiler if their existing one still works.

While products that show longevity are normally desirable, in the case of boilers, the more they are used, the more inefficient they become. Old boilers are less efficient and use more fuel than new ones to do the same job. Installing a high-efficiency condensing boiler with heating controls could save around one-third on heating bills. Another downside of old boilers is noise, caused by low pressure, the fan or pump becoming worn or a blocked pipe.

New boilers offer quiet running systems, high fuel efficiency rating and a manufacturer’s guarantee – all attractive benefits for the homeowner.

 

Q:

One of my customers is interested in smart controls. Where can I learn more about these systems and find training that will give me confidence in installing them?

 

 

A:

Smart controls are the talk of the town, with many manufacturers introducing them into their product portfolio. Consumer advertising campaigns have also helped position smart controls as desirable products for the home, with customers increasingly asking their installer which to buy.

Plumb and Parts Center is investing in smart controls – through training, supplier partnerships and communications – to ensure customers have the support network to grow their offering.

As part of this process, Plumb and Parts Center has partnered with Installer magazine to provide a guide to smart controls. Look out for the September issue.

Manufacturers also offer product training. For example, Nest and Honeywell both run ‘approved installer’ schemes that provide remote training.

 

 

Q:

I’ve got a young, professional couple, living in a city centre apartment, as customers. They want a stylish bathroom, but they’ve got a tiny space to work with. Where can I find something that’ll meet their needs?

 

 

A:

In most homes, the bathroom isn’t much bigger than a king-size bed, yet it’s still a hotly contested space for homeowners seeking the latest trends and designs. But when the homeowner is browsing through catalogues and brochures, they’re often salivating over suites that just won’t fit their bathroom.

This is where Plumb Center can help. The merchant exclusively stocks the Thirty6 range of bathroom suites across its branch network.

The supplier’s MyHome range has been purpose-designed on the premise that most new homes and apartments feature bathrooms that are just six foot square or smaller. The suites feature several space-saving designs including thin-rim basins and compact toilets, alongside semi-countertops, countertops, corners and short-projection variants, which all increase convenience and space.

Thirty6’s MyHome range offers the perfect solution for your customers, as it balances style, comfort and price, and is purpose-designed for small spaces. To top it off, the range is available from any of Plumb and Parts Center’s 500 branches nationwide.

 

‘The suites feature several space-saving designs including thin-rim basins and compact toilets’

 

Do you have a query for our team?
Email: editorial@plumbpartsmagazine.co.uk

 

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